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PDF Help

Portable Document Format files (PDFs) preserve all the fonts, formatting, graphics, and color of a printed document. For this reason, PDFs are the preferred choice of most Websites for quickly and efficiently delivering printed materials over the Internet.

PDFs require Adobe® Acrobat® Reader® for viewing. To download a free copy of Adobe Reader, visit the Adobe Website.

If you have problems downloading or printing a PDF or downloading Adobe Reader itself, a solution to the problem may be found in the Adobe Reader Troubleshooting Guide on the Adobe Systems, Inc., Website.

Before visiting the Adobe troubleshooting site, you may wish to consider these possible causes for common problems in downloading PDFs:

Lengthy download time
Unable to open a PDF
Unable to print a PDF
What to do

Solution 1

Download the PDF file to your hard drive and view it locally:

  1. Right-click the link (Windows) or place the cursor over the link and hold down the mouse button (Mac OS), then choose Save Link As from the pop-up menu. Note: In some versions of Netscape you must position your browser on the blank page and select FILE/SAVE AS from the browser menu bar.
  2. In the Save As dialog box, you may simply note the file name and location provided for the PDF file, or specify a name and location of your choice.
  3. Click Save.
  4. View or print the PDF anytime by running the saved file (usually by double clicking the file).
Solution 2

Download another browser such as Microsoft Internet Explorer.


If all else fails, you may request that a hard copy of the document be mailed to you. Please send an e-mail message to and include your name, mailing address and the title of the document.

This page was last modified in October 2004

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